If the goods you have ordered is in stock, we will process your order within three business days after receipt of the order, depending on the selected payment method. The shipment contains an invoice (tax document) which is packed together with the goods. On delivery please check whether the package and the product are intact. When in doubt, do not accept the package.
The ordered goods can be picked up at the Czech Mint factory shop located at the Company seat in Jablonec nad Nisou, or it can be shipped by Czech Post according to the selected type of shipment listed below.
If you choose the “personally” deliverymethod, the selected merchandise will be available for pick-up at the Czech Mint factory shop in Jablonec nad Nisou. You will be notified by e-mail that the goods is ready for pick-up.
The ordered goods will be held at the shop for 30 business days, starting the following day after receipt of the foregoing e-mail notification.
In the event the goods is not picked up, it will be sent by Czech Post at the buyer's expense. The goods an be purchased at the shop without an order, provided it remains in stock, at a price quoted on the website.
Czech Post package
Czech Post guarantees delivery of the ordered merchandise the following business day after processing the order.
In the event your postman does not succeed in delivering the package at the first attempt, he will drop a notification slip in your post box and the package will be held for pick-up at your local post office. The notification contains contact information (telephone number) for the post office which holds your package. You can ask for repeated delivery of the package on a specified day during routine mail delivery.
Your orders are shipped by Czech Post at flat shipping rates except orders with any item from investment gold category. Czech Mint reserves the right to change the shipping rates in compliance with Czech Post’s current rates.
|Shipping rate for delivery in the Czech Republic
|Shipping rate for delivery abroad
Shipping rates for delivery in the Czech Republic
|Price of order
||Price of order
In the event your package has not been delivered or you encountered problems on delivery, please contact our customer service by telephone at +420 483 513 513 or by e-mail at firstname.lastname@example.org